Privacy Policy

Overview

This Privacy Policy applies to all users of the wj809 platform, including its website and any mobile-optimised interface available at wj809.club. It describes how wj809 collects, stores, uses, shares and protects personal data in the course of providing online casino, live dealer, sports betting and associated services to players in Bangladesh and other permitted jurisdictions. By registering an account or continuing to use any part of the wj809 platform, you acknowledge that you have read and accepted this Privacy Policy.

wj809 takes data privacy seriously. We collect only the minimum information needed to operate your account, process transactions, prevent fraud, and deliver a personalised, secure gaming experience. We do not sell your personal data to any third party. This policy is written in plain English so every player — regardless of technical background — can understand their rights and how those rights are upheld.

Your Privacy at a Glance

• Identity data: full name, date of birth, nationality, government-issued ID number and a scan or photograph of that document for KYC verification.
• Contact data: email address, mobile phone number, and residential address in Bangladesh or your country of residence.
• Financial data: transaction history, deposit and withdrawal amounts, payment method identifiers (e.g. last four digits of a card, bKash or Nagad account reference). Full card numbers are never stored on wj809 servers.
• Technical data: IP address, device type, operating system, browser type and version, time-zone setting, and session logs used for fraud detection and platform security.
• Behavioural data: pages visited, games played, bet history, session duration and in-platform navigation patterns used to personalise your experience and monitor for responsible gaming indicators.

• Account creation and management: processing your registration, verifying your identity, managing your player profile, and maintaining your account history.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods; reconciling accounts; issuing bonus credits.
• Fraud and security: detecting, investigating and preventing money laundering, account takeover, bonus abuse, multi-accounting and other fraudulent or abusive conduct.
• Customer support: responding to account queries, bonus disputes, technical issues and any complaints you raise with our support team.
• Marketing communications: sending promotional emails, SMS or in-platform messages about bonuses, new games, cricket betting offers and seasonal promotions — only where you have given explicit consent or where we have a legitimate interest and you have not opted out.

• Contract performance: processing is necessary to fulfil our obligations to you under the Terms and Conditions — for example, to open your account, process bets and pay out winnings.
• Legal obligation: we are required by applicable law and anti-money laundering regulations to collect and retain certain identity and financial records for a defined period.
• Legitimate interests: fraud prevention, platform security, responsible gaming monitoring and internal analytics are carried out on the basis of wj809's legitimate interests, provided those interests are not overridden by your rights.
• Consent: marketing communications, optional personalisation features and non-essential cookies are only activated where you have given freely given, informed and specific consent.

• Payment processors: to facilitate deposits and withdrawals, we share necessary transaction data with bKash, Nagad, Rocket, Upay and other integrated payment providers.
• Identity verification providers: KYC and age verification partners receive identity documents solely for the purpose of confirming your eligibility to use the platform.
• Regulatory and law enforcement authorities: we will disclose data when required to do so by applicable law, court order or at the request of a competent regulatory authority investigating financial crime.
• Game content providers: game studios such as Pragmatic Play and Evolution Gaming may receive anonymised session data necessary to render and audit game outcomes. No personally identifiable information is shared with game providers.

• Essential cookies: required for the platform to function — including session management, login state, and security tokens. These cannot be disabled without breaking core functionality.
• Analytics cookies: anonymised data on page visits, session duration and game preferences used to improve platform performance and content relevance. No personal identifiers are included.
• Marketing cookies: only set where you have consented. These track whether you clicked a promotional link and help us measure the effectiveness of bonus campaigns.

• Right of access: you may request a copy of all personal data wj809 holds about you, together with information about how and why it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct or complete it.
• Right to erasure: also known as the right to be forgotten. You may ask us to delete your personal data where it is no longer necessary for the purpose it was collected, subject to overriding legal retention obligations.
• Right to data portability: you may request that we provide your personal data in a structured, commonly used and machine-readable format so you can transfer it to another service.
• Right to object: you have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to direct marketing, we will cease that processing immediately.